Privacy Policy
At CleanPilot Cleaning Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our cleaning services.
Last updated: December 2024
Our Commitment to Your Privacy
CleanPilot Cleaning Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This policy applies to all personal data we process about you when you use our website, contact us for our cleaning services, or when you provide us with your information in any other way. We are the data controller for the personal data we collect about you.
Important:
Please read this privacy policy carefully before using our services. By continuing to use our website and services, you acknowledge that you have read and understood this policy.
Information We Collect
Personal Information You Provide
We collect information that you provide directly to us when you:
Service Inquiries
- • Name and contact information
- • Property address
- • Phone number and email
- • Service requirements and preferences
- • Scheduling preferences
Payment Information
- • Billing address
- • Payment method details (processed securely)
- • Service subscription preferences
- • Invoice and payment history
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
Website Usage
IP address, browser type, pages visited
Session Data
Visit duration, bounce rate, referrer
Device Information
Device type, screen resolution, OS
How We Use Your Information
We use the information we collect for various purposes, all aimed at providing you with exceptional cleaning services and improving your experience with CleanPilot.
Service Provision and Communication
We use your personal information to provide cleaning services, schedule appointments, communicate about your services, respond to your inquiries, and provide customer support. This includes sending service confirmations, appointment reminders, and updates about our services.
Payment Processing and Billing
Your payment information is used to process transactions, generate invoices, and maintain billing records. We may also use this information to verify your identity and prevent fraudulent transactions.
Service Improvement and Analytics
We analyze website usage patterns and service feedback to improve our offerings, develop new services, and enhance user experience. This helps us understand which services are most popular and how we can better serve our customers.
Marketing and Promotions
With your consent, we may use your contact information to send you promotional materials about new services, special offers, and company news. You can opt out of marketing communications at any time.
Legal Compliance and Protection
We may use your information to comply with legal obligations, resolve disputes, enforce our terms of service, and protect the rights, property, or safety of our company, users, or others.
Information Sharing and Disclosure
We understand the importance of keeping your personal information secure and private. We do not sell, trade, or otherwise transfer your personal information to third parties except in the specific circumstances outlined below.
We May Share Your Information With:
Service Providers
Trusted third-party companies that help us operate our business, such as payment processors, scheduling software, and customer communication tools.
Legal Authorities
When required by law, court order, or governmental request, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or sale of business assets, with appropriate notice provided.
Cleaning Teams
Your address and service details are shared only with assigned cleaning team members necessary to provide services.
Consent
With your explicit consent for specific purposes not covered by the above categories.
Important Notice
We never sell your personal information to third parties for marketing purposes. Any third-party service providers we work with are bound by strict confidentiality agreements and are only allowed to use your information for the specific purposes we authorize.
Data Security and Protection
The security of your personal information is our top priority. We implement comprehensive security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted to and from our website is encrypted using SSL/TLS technology
Secure Storage
Personal data is stored on secure servers with regular security audits and updates
Access Control
Only authorized personnel have access to personal information, with strict authentication protocols
Our Security Measures Include:
Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.
Your Rights and Choices
You have important rights regarding your personal information. We are committed to ensuring you can exercise these rights and have control over how your data is used.
Right to Access
You can request a copy of the personal information we hold about you, including details about how we use your data.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information we have about you.
Right to Erasure
You can request deletion of your personal information in certain circumstances, subject to legal and contractual obligations.
Right to Restrict Processing
You can request that we limit the way we use your personal information in certain situations.
Right to Data Portability
You can request transfer of your personal information to another service provider in a structured, machine-readable format.
Right to Withdraw Consent
When we rely on your consent for processing, you can withdraw that consent at any time without affecting the lawfulness of previous processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may need to verify your identity before proceeding.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. We are committed to being transparent about how we use these technologies.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and improve your user experience. We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a set period).
Essential Cookies
Required for basic website functionality, including navigation and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
Browser Settings
Most browsers allow you to control cookies through their settings preferences.
Cookie Preference Center
Use our cookie preference center to customize your cookie settings by category.
Opt-Out Tools
Industry tools like the Digital Advertising Alliance's opt-out page for advertising cookies.
Important: Disabling certain cookies may affect the functionality of our website. Essential cookies cannot be disabled as they are necessary for the website to function properly.
Third-Party Services and Integrations
We may use third-party services to enhance our website functionality, analyze usage, or provide additional features. These services have their own privacy policies, and we encourage you to review them.
Scheduling and Booking Systems
We use third-party scheduling software to manage appointments and bookings. These services may collect scheduling information and contact details necessary for booking management.
Purpose: Appointment scheduling, service booking management
Data shared: Contact information, scheduling preferences
Payment Processing
We partner with secure payment processors to handle transactions. These services process payment information without storing complete card details on our servers.
Purpose: Secure payment processing, transaction management
Data shared: Payment information (processed securely)
Analytics and Monitoring
We use analytics services to understand website traffic patterns and user behavior, helping us improve our services and website performance.
Purpose: Website analytics, performance monitoring
Data shared: Usage statistics, device information, page views
Email and Communication
We use email service providers to send service confirmations, reminders, and marketing communications with your consent.
Purpose: Email delivery, communication management
Data shared: Email addresses, communication preferences
Our Commitment to Third-Party Data Protection
We carefully select third-party service providers who meet our privacy and security standards. All third parties are bound by contractual obligations to protect your personal information and use it only for the specified purposes.
Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
Active Customers
Retained while you have an active service relationship with us, plus 7 years for tax and legal compliance purposes.
Website Visitors
Analytics data retained for up to 26 months. Cookie data retained according to individual cookie expiration settings.
Marketing Subscribers
Retained until you unsubscribe or request deletion, plus 30 days for administrative purposes.
Job Applicants
Retained for up to 12 months unless hired, in which case it becomes part of employment records.
Automatic Deletion
We have implemented automated systems to delete or anonymize personal information when retention periods expire. This includes:
- Scheduled deletion of inactive customer data
- Anonymization of analytics data after retention period
- Secure deletion of backup data containing personal information
Legal Requirements
We may retain certain information longer than standard retention periods when required by law, such as tax records, employment data, or legal claims. We will only retain information as long as necessary to comply with applicable legal obligations.
Children's Privacy Protection
We are committed to protecting the privacy of children and comply with applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA) and local data protection regulations.
Our Commitment
Age Restrictions
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
Parental Control
Parents and guardians can review, delete, or refuse further collection of their child's personal information by contacting us directly.
If We Discover Children's Data
If we become aware that we have collected personal information from a child under 13 without proper parental consent, we will take steps to delete such information from our servers as quickly as possible.
Safe Cleaning Environment
While providing cleaning services, our team members are trained to work safely around children and will not collect any information about children unless specifically provided by parents or guardians for service scheduling purposes.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any significant changes.
How We Notify You
When we make material changes to this privacy policy, we will notify you through one or more of the following methods: email notification to your registered address, prominent notice on our website, or direct communication through our customer service team.
Effective Date
Changes to this privacy policy will be effective immediately upon posting unless otherwise specified. The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent changes.
Your Continued Use
By continuing to use our website and services after changes become effective, you acknowledge that you have read and agree to the updated privacy policy. If you do not agree with the changes, you may discontinue use of our services.
Regular Review Recommended
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. You can always find the most current version on our website.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us. We're here to help and committed to addressing your privacy concerns promptly.
Company Information
CleanPilot Cleaning Services
Makati City, Metro Manila, Philippines
Phone Number
+63 917 883 0077Email Address
[email protected]Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Privacy Officer
For privacy-related inquiries, please contact our Data Protection Officer at the email address above with the subject line "Privacy Inquiry".